Copyright and Use Disclaimer

All content on this website, including but not limited to text, images, graphics, logos, design, layout, source code, and trademarks, is the property of Packabunch or its content licensors and is protected by United Kingdom and international copyright, trademark and other intellectual property laws.

You may view, bookmark and print pages from this site for personal, non‑commercial use only. Any other use, including but not limited to reproduction, republication, modification, distribution, transmission, display, performance, licensing, sale, or creation of derivative works, in whole or in part, without our prior written consent is strictly prohibited.

Unauthorised copying, scraping, framing, mirroring, deep‑linking, automated data extraction, or any other form of reproduction or reuse of this website’s content will be treated as an infringement of our intellectual property rights and may result in civil and criminal penalties. We actively monitor and may take legal action against infringements, including pursuing damages and injunctive relief, and we may report offenders to appropriate authorities and service providers.

If you wish to use any material from this site for any purpose other than permitted above, please contact Packabunch in writing to request permission. Permission, if granted, must be in writing and may be subject to conditions and fees.

No licence or right is granted to use any of our trademarks or trade dress without our express written permission.

All rights reserved.

Refund Policy

At Packabunch we want every experience to brighten your day. If you are not 100% happy with our service or a product you purchased, we’ll do our best to make it right.

Returns and Refunds — Services

• If you are not fully satisfied with any service we provide, please contact our customer support within 14 days of the service date.

• Describe the issue and provide any relevant photos or order details. We will investigate promptly.

• If we cannot resolve the concern to your satisfaction, we will issue a refund for the service in full. Refunds are processed using the original payment method and typically take 5–10 working days to appear.

Returns and Refunds — Products

• If you are not happy with a product you purchased, you may request a refund within 30 days of the delivery date.

• Items must be returned in their original condition and packaging where reasonably possible. Perishable items (such as cut flowers) are exempt from return once they have been delivered and accepted; please contact us immediately if there is a quality issue.

• To request a return, contact our customer support with your order number, a brief description of the problem and photos if applicable.

• Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 5–10 working days.

Exceptions and Non‑Refundable Items

• Perishable goods that cannot be returned once accepted (for example, cut flowers) are not eligible for return unless there is a genuine quality issue, in which case we will assess and, where appropriate, offer a replacement or refund.

• Custom or personalised items may be non‑returnable unless faulty or damaged on arrival. Please check product descriptions for specific terms.

Faulty or Damaged Items

• If an item arrives faulty or damaged, contact us within 48 hours of delivery with photos and your order number.

• We will arrange a replacement, repair, or full refund as appropriate and will cover reasonable return postage for faulty items.

How to Return an Item

• Contact customer support to obtain return instructions and authorisation.

• Pack the item securely and follow any return shipping guidance we provide.

• We recommend using a tracked service for returns. We are not responsible for items lost in transit without tracking.

Refund Processing

• Refunds are issued to the original payment method. Processing times vary by provider but typically take 5